Returns and Shipping

RETURN/EXCHANGE


ALL SALES ARE FINAL. The Vapor Supply does not accept any returns or exchanges on product unless defective.  An item with a cosmetic default is not considered defective. If product is defective and you require a return or exchange please contact us via email at vaporsupplytech@gmail.com to speak with a Sales Representative directly.  Any return or exchange requests must be made within 7 days of order delivery confirmation. The Vapor Supply reserves the right to deny any return/exchange requests.

Disposable Units: Returns and/or exchanges on Disposable Units are not accepted due to the nature of these products. Any devices deemed non-functioning upon arrival must be reported to the manufacturing company, thevaporsupply.com accepts no liability for these units. All Disposable Units are shipped with factory seals in tact.

Factory Wrappers: The Vapor Supply also maintains a physical retail location in the State of Wisconsin. Due to the nature of physical sales, some items may be shipped without the factory seal, all items are new and unused regardless of seal condition. If you feel the need to only receive factory sealed items, a representative can assist with verifying sealed stock for you.

SHIPPING


All orders will be prepared to ship within 24 hours of your order confirmation on business days and on weekends. All US orders are shipped via USPS or FedEx. Once shipped, your order can take up to 5-10 mailing days to arrive to you depending on your location. Shipments may not be completed during weekends or national holidays. The Vapor Supply does not assume any responsibility for lost packages, damaged packages, or stolen packages.    
**NOTE: The Vapor Supply does not have control over shipment carrier delivery methods. Shipping, product, and service pricing for over the phone orders may vary.

Vape Bans


We are sad to announce that due to recent changes in vape regulations, there are certain states and cities that we no longer ship to or no longer ship flavored products to. If you are in one of the affected states and place an order containing a restricted item, your order will be cancelled and refunded.

We Do Not Ship to the Following States:

Maine 

Michigan 

MA  

New York 

Rhode Island 

Montana 

Utah  

Washington 

Oregon 

California

Alaska

Hawaii